Sales Policy for Luxhato

Effective Date: January 3, 2025

Welcome to Luxhato! We are delighted to have you as a customer. At Luxhato, we specialize in providing premium quality plants and accessories to enhance the beauty of your home or office. Our commitment is to provide you with the best online shopping experience possible. Before making a purchase, we encourage you to review our Sales Policy, which outlines our terms and conditions for buying from Luxhato.

1. General Terms and Conditions

By purchasing products from Luxhato, you are agreeing to our sales policy, as well as all the terms and conditions laid out on our website, luxhato.com. These policies apply to all orders made through our site. Please review this policy carefully before completing your order. We reserve the right to make changes to this policy at any time, and all updates will be posted on our website with the updated date.

If you have any questions or need clarifications regarding our policies, feel free to contact our customer support team for assistance.

2. Order Placement and Confirmation

To place an order on luxhato.com, simply add your desired products to your shopping cart, proceed to checkout, and complete the payment process. Once your order is submitted, you will receive an email confirmation with your order details, including an order number and estimated delivery time.

If there is any issue processing your order, you will be notified via email or phone, and we will work to resolve the issue as quickly as possible. After your order is shipped, you will receive a second email containing your tracking number for easy tracking of your delivery.

3. Pricing and Payment Methods

All prices displayed on luxhato.com are in U.S. Dollars (USD). Prices are subject to change without prior notice due to fluctuations in market conditions, promotions, and discounts. Any such price changes will be reflected on our website at the time of purchase.

We offer multiple secure payment methods for your convenience, including:

  • Credit and debit cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Other available payment gateways (subject to availability)

Please note that taxes and shipping fees will be added at checkout based on the shipping destination and the total weight of the order. These will be clearly listed before you confirm your payment.

4. Shipping and Delivery

We offer a variety of shipping options to ensure fast and reliable delivery across the United States. Once your order is processed, you will be notified by email with shipping details and tracking information.

  • Standard Shipping: Estimated delivery time of 3–7 business days, depending on your location.
  • Expedited Shipping: For faster delivery, we offer expedited options at checkout.
  • International Shipping: At this time, we only ship to addresses within the United States. If international shipping becomes available in the future, we will notify customers accordingly.

All shipping fees are calculated based on the weight of your order and the destination. During checkout, the total cost of shipping will be clearly displayed.

Please note that we do not guarantee delivery times, as they are subject to delays that may occur with the postal services, especially during busy holiday seasons.

5. Return and Exchange Policy

We want you to be completely satisfied with your purchase. If you are not entirely happy with the product, you can return or exchange it under the following conditions:

  • You must request a return or exchange within 7 days of receiving the order.
  • Returned plants must be in their original condition (unopened packaging, healthy plants, and no signs of damage).
  • Shipping costs for returns are the responsibility of the customer, unless the item is defective or damaged.

For more detailed information on our return procedure, please visit our Return Policy page.

6. Damaged or Defective Products

We take great care in packaging our plants to ensure they arrive in excellent condition. However, if your order arrives damaged or defective, please notify us within 48 hours of delivery by sending an email to info@luxhato.com with the following details:

  • Order number
  • Photos of the damaged product
  • A brief description of the issue

We will promptly assess the situation and offer a replacement or a full refund, depending on your preference and product availability.

7. Customer Support

At Luxhato, customer satisfaction is our top priority. If you have any questions or need assistance with your order, our dedicated support team is here to help you.

You can reach us via:

Our customer support team operates from 9 AM to 5 PM (CST), Monday to Friday. We strive to respond to inquiries as quickly as possible.

8. Privacy and Security

We value your privacy and are committed to protecting your personal information. When you place an order, your information is securely processed and stored in compliance with industry standards. We do not share your personal data with third parties unless required by law or for the processing of your order.

For a more detailed explanation of how we protect your information, please refer to our Privacy Policy.

9. Terms of Use

By using luxhato.com and making purchases, you agree to comply with our Terms of Use. These terms outline your rights and responsibilities, as well as those of Luxhato, during your visit to our website and the purchasing process.

10. Changes to Sales Policy

Luxhato reserves the right to update and modify this sales policy at any time. Any changes will be published on this page, with the updated date indicated at the top of the policy. It is your responsibility to regularly check this page for any changes to our policies. Continued use of our website and services after changes have been posted signifies your acceptance of those changes.

Contact Information:

Luxhato
Street: 100 Terrapin Close Killen, Alabama
Phone: (256) 272-8170
Email: info@luxhato.com
Website: luxhato.com

Thank you for choosing Luxhato. We are proud to bring beautiful plants into your home and look forward to providing you with a delightful shopping experience!