Shipping Policy
Effective Date: January 3, 2025

At LUXHATO, we are dedicated to ensuring that your bonsai trees and related products are delivered to you in a timely and secure manner. Our goal is to provide an exceptional customer experience from the moment you place your order to the moment it arrives at your door. Please review our shipping policy below for more details.

Shipping Methods and Delivery Times

We offer a variety of shipping options to suit your needs. Delivery times vary depending on your location and the shipping method chosen:

  • Standard Shipping: 5-7 business days for delivery.
  • Expedited Shipping: 2-3 business days for delivery.
  • Overnight Shipping: 1 business day for delivery, available for urgent orders (additional fees apply).

Note: Shipping times are estimates and may vary depending on factors such as weather conditions, holidays, and courier delays.

Shipping Costs

Shipping costs are calculated based on the size, weight, and destination of your order. You can view the exact shipping cost during the checkout process before completing your purchase.

  • Free Shipping: We offer free standard shipping on orders over $100 within the United States.
  • International Shipping: International shipping is available for select countries. Shipping fees will be calculated at checkout.

Order Processing

  • Orders are processed and shipped within 1-2 business days of receiving your payment.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • Once your order has shipped, you will receive a confirmation email with a tracking number to monitor the status of your delivery.

Packaging

We take special care to ensure your bonsai trees are packaged securely to prevent any damage during transit. Our packaging is designed to protect the plants and ensure they arrive in excellent condition.

Shipping Restrictions

  • We currently only ship within the United States and select international locations.
  • We do not ship to P.O. Boxes or APO/FPO addresses at this time.
  • Due to the delicate nature of bonsai trees, certain species may have shipping restrictions based on your location. Please check with our customer support team for more information.

Address Accuracy

Please ensure that all shipping information provided at checkout is accurate. We are not responsible for delays or incorrect deliveries caused by inaccurate or incomplete address details.

Customer Support

If you have any questions or concerns about your order or shipment, please feel free to contact our customer service team. We are here to help!