Sales Policy
Effective Date: February 18, 2025

At LuxHato, we strive to provide our customers with the best shopping experience. Our Sales Policy outlines the terms and conditions that apply when you make a purchase from us. By placing an order on our website, you agree to comply with this Sales Policy.

1. Product Availability

All products listed on our website are subject to availability. We make every effort to ensure that the products displayed are in stock. However, in rare cases, an item may be out of stock or unavailable due to circumstances beyond our control. If an item is unavailable, we will notify you promptly and offer a refund or the option to select a different product.

2. Pricing

Prices for products are listed on our website in USD (U.S. dollars) and are subject to change without notice. Prices do not include taxes, shipping fees, or other applicable charges, which will be added at checkout.

  • Taxes: Sales tax will be applied to orders where required by law. The tax rate depends on the shipping address.
  • Shipping Fees: Shipping charges are calculated at checkout based on the delivery address and the shipping method selected.

We reserve the right to correct any pricing errors or discrepancies at any time, including after an order has been placed.

3. Order Confirmation

After you place an order, you will receive an order confirmation email with the details of your purchase. Please review the confirmation to ensure all information is correct, including the shipping address, items ordered, and pricing.

If you notice any discrepancies or errors, please contact us immediately at info@luxhato.com.

4. Payment Methods

We accept the following payment methods:

  • Credit and debit cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Other payment methods as available at checkout

Payment is processed securely through our third-party payment processors. By submitting an order, you authorize LuxHato to charge your selected payment method for the total amount of your order, including applicable taxes and shipping fees.

5. Order Processing and Shipping

Once your order is confirmed, we will begin processing it immediately. Orders are typically processed within 1-3 business days. Delivery times depend on your location and the shipping method chosen. You will receive a tracking number once your order has shipped.

We offer different shipping options, which will be presented to you at checkout. Shipping costs are calculated based on the delivery address, weight, and size of the items ordered.

Note: We are not responsible for delays caused by the shipping carrier or for lost, stolen, or damaged items once the shipment has left our warehouse.

6. Cancellations and Modifications

Orders can be canceled or modified within 24 hours of purchase. After this period, we may not be able to accommodate changes or cancellations, as orders are often processed and shipped quickly. Please contact us as soon as possible if you wish to make changes to your order.

7. Returns and Refunds

We accept returns and offer refunds or exchanges within 30 days of the original purchase. Please refer to our Refund and Return Policy for more detailed information on how to return an item and request a refund.

Conditions for Returns:

  • The item must be in its original condition and packaging.
  • A valid proof of purchase is required (receipt or order number).
  • Non-returnable items include sale items, gift cards, and used or opened products.

8. Sales Tax

Sales tax will be added to your order where required by law, based on the shipping address. The applicable tax rate will be shown at checkout.

9. Order Disputes

If you have any disputes regarding your order, please contact us at info@luxhato.com. We will work with you to resolve the issue promptly. In some cases, we may ask for additional documentation to verify the dispute.

10. Changes to Sales Policy

We may update this Sales Policy from time to time to reflect changes in our products, services, or legal requirements. All updates will be posted on our website with an updated effective date. We encourage you to review this policy regularly to stay informed about any changes.

11. Contact Us

If you have any questions about our Sales Policy, please feel free to contact us:

  • Email: info@luxhato.com
  • Phone: (256) 272-8170
  • Address: 100 Terrapin Close, Killen, Alabama